At Queen Bus, chúng tôi luôn chú trọng đến sự thoải mái và an toàn của khách hàng trong suốt chuyến đi, đặc biệt là trong việc vận chuyển hành lý. Chính sách hành lý của chúng tôi được xây dựng để đảm bảo rằng hành lý của quý khách sẽ được vận chuyển một cách an toàn, hợp lý và tiện lợi. Dưới đây là các quy định chi tiết về hành lý mà hành khách cần lưu ý khi sử dụng dịch vụ của Queen Bus.
1. Luggage Limits
To ensure comfortable space for all passengers on the bus, we have set luggage limits for each passenger. Specifically:
- Carry-on luggage: Each passenger is allowed to bring 1 piece of hand luggage with a maximum weight of 7kg. This luggage must be placed under the seat or on the luggage rack (if available), not on the seat of another passenger.
- Checked luggage: Each passenger is allowed to check in 1 piece of luggage with a maximum weight of 20kg. If your baggage exceeds the specified weight, you will be charged an excess baggage fee. The size of checked baggage must not exceed 60cm x 40cm x 20cm.
- Bulky or oversized baggage: If your baggage is large or heavy such as a bicycle, surfboard, or other sports equipment, you must notify us before booking your ticket so that we can assist you and arrange appropriate transportation.
2. Prohibited Baggage
To ensure the safety of passengers and staff, we do not allow the following types of baggage:
- Flammable liquids and items: All liquids such as gasoline, oil, gas, explosives, and other flammable items are prohibited.
- Weapons and dangerous items: Weapons, knives, and items that may be dangerous to passengers or staff are not allowed.
- Animals: In addition to pets that are notified in advance and have valid documents as required by law, we do not accept animals in baggage.
3. Excess Baggage
If your baggage exceeds the specified weight or size limits, passengers will be charged an excess baggage fee. This fee will be calculated based on the actual weight and size of the baggage. Queen Bus will notify you in advance of the specific fee, ensuring transparency and fairness.
In addition, if you need to bring additional baggage or larger baggage, you can choose to purchase an additional excess baggage service when booking your ticket for support.
4. Special Baggage Regulations
Some special baggage will be transported according to separate regulations. These special baggage include:
- Baby stroller: You can bring 1 baby stroller without paying an additional baggage fee. However, you need to notify before booking tickets to get specific instructions on how to transport.
- Sports equipment: Sports equipment such as bicycles, surfboards, etc. must be carefully packed and notified before booking tickets. If the sports luggage exceeds the regulations in weight or size, you may have to pay additional fees depending on the type of equipment.
- Electronic equipment and large devices: Electronic devices such as computers, video cameras, or other large devices can be carried as carry-on luggage, but must be properly packed to avoid damage during transportation.
5. Passenger Responsibilities
Passengers are responsible for keeping their luggage safe during the trip:
- Check luggage before boarding: Passengers need to check their luggage again to ensure that all items are properly packed and do not contain prohibited items.
- Luggage storage: During the trip, passengers need to keep their luggage safe. Queen Bus is not responsible for any damage or loss of luggage if the luggage is not properly stored.
- Special luggage notice: If you are bringing special luggage, such as sports equipment, baby strollers, or large electronic devices, please notify Queen Bus in advance when booking your ticket for appropriate transportation assistance.
6. Baggage Handling Procedures
- Baggage Check-inUpon boarding the bus, passengers will need to check in their luggage at the counter or with Queen BusThe luggage will be stored in the luggage compartment under the bus or in the luggage storage area on the bus.
- Carry-on luggage: Carry-on luggage must be kept and stored throughout the trip. Passengers are not allowed to leave carry-on luggage on other passengers' seats or in the aisles.
7. Instructions for Handling Lost Luggage
In case of lost or damaged luggage during transportation, Queen Bus will take the following steps:
- Immediate notification: You must notify Queen Bus staff within 24 hours of discovering lost or damaged luggage.
- Compensation handling: After verifying the incident, Queen Bus will process the compensation claim according to the regulations on luggage insurance.
8. Conclusion
Baggage policy of Queen Bus is designed to ensure that passengers can carry their baggage conveniently and safely. We are committed to receiving and handling all baggage-related issues promptly and fairly. If you have any questions about the baggage policy, please contact via official support channels for timely answers and support.
You may be interested in:
- Instructions For Booking and Payment On Queen Bus Website
- Refund & Exchange Policy for Sleeper Bus Tickets at Queen Bus
- Queen Bus Privacy & Security Policy
- Queen Bus Liability Policy
- Queen Bus Complaint Handling Policy
