At Queen Bus, we are committed to providing high-quality sleeper bus service and a convenient experience throughout the trip. However, we also understand that there may be unforeseen circumstances that require you to change your plans or request a refund or exchange. Therefore, we have developed a clear, transparent and flexible refund and exchange policy so that you can feel secure when you need to change or cancel your ticket.
Refund Policy (Cancellation)
Queen Bus accept customers to cancel tickets in case they cannot join the trip as planned. The ticket cancellation process will be carried out based on the following conditions:
You can request a refund if you cancel your ticket at least 24 hours before departure. If you request a refund closer to departure, the refund fee will increase.
- You will be refunded 90% of the ticket price if you cancel your ticket 24 hours before departure time.
- You will be refunded 50% of the ticket price if you cancel your ticket within 24 hours before departure time.
- After departure time or without prior notice before departure, you will not be refunded.
Important note
The refund fee is calculated on the original ticket price and does not apply to any promotions or discounts that have been used. Tickets that have been used or trips that have already started will not be refunded. In the event that the trip is canceled due to reasons from the bus company (technical problems, adverse weather conditions, etc.), the customer will be refunded 100% of the ticket value.
You can request a refund via official channels such as: hotline, fan page email of Queen Bus. After receiving the request, the customer support department will process and notify the result within 1-2 working days.
Ticket Exchange Policy
Queen Bus’s ticket exchange policy makes it easy for you to change your travel schedule when your plans change. You can change the date, time or route of your trip.
You can request to change your ticket at least 24 hours before departure. This may include changing the date, time or route (within the same fare class).
- Ticket change fee is 10% of ticket value if changed 24 hours before departure time.
- Ticket change fee is 30% of ticket price if ticket change request is made within 24 hours before departure time.
- After departure time, ticket changes will not be allowed and money will not be refunded.
Note when changing tickets: You can only change your ticket once for each ticket purchased. Changing the date or route may change the fare, and you will be charged the difference if any.
You can request to change your ticket via channels such as: hotline, fanpage or email of Queen Bus. After receiving the request, we will confirm the change and send you a new ticket as soon as possible.
Important Notes When Requesting Refunds and Exchange Tickets
- You need to request a refund or change your ticket at least 24 hours before departure time to ensure your rights.
- Requests for refunds or ticket exchanges must be made through official channels such as: hotline, fan page, or email of Queen Bus for quick and accurate support.
- Ticket refund and exchange fees are non-refundable in case the customer fails to arrive on time at the pick-up point or fails to notify before the trip start.
- Any invalid ticket refund or exchange requests (e.g. late, no notification) will not be accepted and will be rejected.
Conclusion
Queen Bus's ticket refund and exchange policy is designed to provide maximum flexibility and convenience for customers. We are committed to always supporting you in all situations and ensuring the best interests of passengers. If you have any questions about this policy, please contact us via hotline, email or fan page for detailed support.
Queen Bus is always ready to assist you, ensuring your trip is always comfortable, convenient and safe.
You may be interested in:
- Instructions For Booking and Payment On Queen Bus Website
- Queen Bus Privacy & Security Policy
- Queen Bus Liability Policy
- Queen Bus Complaint Handling Policy
- Queen Bus Customer Baggage Policy
