At Queen Bus, we are committed to protecting your rights and protecting your personal information when using our services. This privacy and security policy explains how we collect, use, protect and share the personal information you provide when using services through website of Queen Bus
Collection of Personal Information
When you make transactions through the Queen Bus website, such as booking tickets or requesting support, we will collect your personal information. The information collected includes your full name, phone number and email. The purpose of collecting this information is to confirm and manage transactions, provide customer support and notify you about trips and promotions.
Purpose of Information Collection
Queen Bus collects personal information for the following purposes:
- Confirm and manage bookings, ensuring you receive your tickets and travel-related information.
- Provide travel information support or other requests related to our services.
- Send notifications about trip changes, offers, promotions, and other information from Queen Bus.
- Improve service quality and customer experience.
Personal Information Protection
We are committed to protecting your personal information with strict security measures. All personal information is stored in Queen Bus's secure system and only authorized employees have access to this information. All personal information is encrypted and securely protected to prevent unauthorized access.
In addition, Queen Bus uses advanced security technologies to ensure that your personal information is not compromised or misused. Access to this information is only granted to relevant and responsible employees in providing services to customers.
Sharing Personal Information
Queen Bus is committed to not sharing your personal information with any third party without your consent. However, we may share information in the following cases:
- Service Providers: We may share information with our partners, such as payment providers or insurance companies, to complete transactions and provide services to you.
- Compliance with law: We may provide your personal information if required by law enforcement or where necessary to protect the legitimate interests of Queen Bus.
Customer Rights
You have the right to request to review, correct or request deletion of the personal information we store. If you would like to request to change your personal information, please contact us via email or hotline.
You also have the right to opt-out of receiving notifications, promotions or other marketing communications from Queen Bus. To exercise this right, simply send a request via email or hotline and we will stop sending you promotional information.
Policy Updates
Queen Bus may change or update this privacy policy as necessary to comply with legal regulations or to improve the service. Any changes will be published on our website and may be emailed to you if there are significant changes.
If you have any questions regarding our privacy and security policies, or would like to request changes to your personal information, please contact us via Queen Bus' contact information channels.
You may be interested in:
- Instructions For Booking and Payment On Queen Bus Website
- Refund & Exchange Policy for Sleeper Bus Tickets at Queen Bus
- Queen Bus Liability Policy
- Queen Bus Complaint Handling Policy
- Queen Bus Customer Baggage Policy
