{"id":2516,"date":"2025-02-15T13:06:40","date_gmt":"2025-02-15T13:06:40","guid":{"rendered":"https:\/\/queenbus.com.vn\/?p=2516"},"modified":"2026-04-06T16:20:42","modified_gmt":"2026-04-06T09:20:42","slug":"queen-bus-liability-policy","status":"publish","type":"post","link":"https:\/\/queenbus.com.vn\/en\/queen-bus-liability-policy","title":{"rendered":"Queen Bus Liability Policy"},"content":{"rendered":"<p style=\"text-align: justify;\"><em><span style=\"font-weight: 400; color: #333333;\">At Queen Bus, we are committed to providing high-quality transportation services, ensuring safety and comfort for passengers throughout the trip. However, to protect the interests of both customers and Queen Bus, we have established a liability limitation policy to clarify the rights and obligations of both parties during the use of the service. This policy also defines the scope of services, exemptions from liability and necessary conditions to ensure fairness in arising situations.<\/span><\/em><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color: #333333;\"><b>Queen Bus Liability<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #333333;\">Queen Bus is committed to providing safe, high-quality transportation services and protecting the rights of passengers throughout the journey. We are responsible for the quality of service, passenger safety and compliance with the announced schedule. However, our liability is limited in certain cases.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Service quality<\/b><span style=\"font-weight: 400;\">: Ensure that the vehicle is always in good condition, clean and fully equipped to serve passengers.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Passenger Safety<\/b><span style=\"font-weight: 400;\">: Queen Bus drivers are fully certified, experienced and comply with safety regulations throughout the trip.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Schedule<\/b><span style=\"font-weight: 400;\">: Queen Bus is committed to following the announced travel schedule, however, schedule changes may occur in the event of incidents or force majeure factors, such as bad weather, traffic incidents, or situations beyond our control.<\/span><\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"color: #333333;\"><b>Disclaimer<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"color: #333333;\"><span style=\"font-weight: 400;\">Although <\/span><b>Queen Bus<\/b><span style=\"font-weight: 400;\"> is committed to providing the best service, there are some cases that we are not responsible for:<\/span><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Natural incidents<\/b><span style=\"font-weight: 400;\">: In the event of natural disasters, earthquakes, storms, floods or other emergencies beyond our control, we are not responsible for schedule changes or trip cancellations.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Passenger conduct<\/b><span style=\"font-weight: 400;\">: Queen Bus is not responsible for incidents arising from passenger conduct, such as non-compliance with safety regulations, causing disturbances or damaging vehicle property.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Traffic Incidents<\/b><span style=\"font-weight: 400;\">: In the event that the vehicle encounters traffic congestion or unexpected incidents (such as accidents, technical problems), we will try to handle them promptly but are not responsible for delays arising from these factors.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Objective schedule changes<\/b><span style=\"font-weight: 400;\">: If the trip is rescheduled or canceled due to factors beyond our control, we are not responsible for the inconvenience caused.<\/span><\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"color: #333333;\"><b>Passenger Responsibilities<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"color: #333333;\"><span style=\"font-weight: 400;\">assengers are responsible for complying with <\/span><b>Queen Bus<\/b><span style=\"font-weight: 400;\"> regulations and relevant legal regulations. Specifically:<\/span><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Provide accurate information: <\/b><span style=\"font-weight: 400;\">You need to provide accurate information when booking tickets, including full name, phone number and email. If inaccurate information leads to errors or damage, Queen Bus is not responsible.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Comply with safety regulations: <\/b><span style=\"font-weight: 400;\">Passengers need to comply with safety regulations throughout the trip such as wearing seat belts and not disturbing other passengers.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Personal Property Protection:<\/b><span style=\"font-weight: 400;\"> Queen Bus is not responsible for any damage to passengers' personal property, including loss or damage to belongings during the journey.<\/span><\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"color: #333333;\"><b>Limitation of Liability for Damages<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"color: #333333;\"><span style=\"font-weight: 400;\">In the event of an incident occurring during the journey, <\/span><b>Queen Bus<\/b><span style=\"font-weight: 400;\"> will be responsible for the extent of direct damage arising during the provision of services. However, our liability will be limited to:<\/span><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Damage to health and life:<\/b><span style=\"font-weight: 400;\"> Queen Bus will be responsible for any damage to the health or life of passengers due to the fault of the bus company or Queen Bus staff.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Property damage: <\/b><span style=\"font-weight: 400;\">Queen Bus is not responsible for damage to passengers' property, unless there is a fault on our part in protecting passengers' property.<\/span><\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"color: #333333;\"><b>Limitation of Liability for Schedule<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #333333;\">Queen Bus commits to promptly notify customers in case of schedule changes or trip cancellations. However, we are not responsible in the following cases:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Delays due to external factors: <\/b><span style=\"font-weight: 400;\">Factors such as bad weather, traffic accidents, vehicle damage or force majeure factors may lead to delays or cancellations.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"color: #333333;\"><b>Objective schedule changes: <\/b><span style=\"font-weight: 400;\">If there are schedule changes due to factors beyond our control, we will try to notify as soon as possible, but are not responsible for any inconvenience or loss incurred.<\/span><\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"color: #333333;\"><b>Conclusion<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #333333;\">Queen Bus is committed to always providing quality services and ensuring the rights of customers. However, in cases of unexpected changes or unforeseen incidents, we hope that you understand and agree to this limited liability policy.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #333333;\">N\u1ebfu qu\u00fd kh\u00e1ch c\u00f3 b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o v\u1ec1 Ch\u00ednh S\u00e1ch Gi\u1edbi H\u1ea1n Tr\u00e1ch Nhi\u1ec7m, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua hotline, email, ho\u1eb7c <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.facebook.com\/queenbus.com.vn\" rel=\"nofollow\"><strong>fan page<\/strong><\/a><\/span> \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p k\u1ecbp th\u1eddi. Ch\u00fang t\u00f4i lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 qu\u00fd kh\u00e1ch \u0111\u1ec3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #333333;\">    <style>\n    .qb-ad-card-wrapper {\n        display: flex;\n        background: #ffffff;\n        border: 1px solid #e5e7eb;\n        border-radius: 12px;\n        padding: 16px;\n        margin: 30px 0;\n        gap: 20px;\n        align-items: stretch;\n        box-shadow: 0 4px 15px rgba(0,0,0,0.04);\n        transition: transform 0.2s ease, box-shadow 0.2s ease;\n    }\n    .qb-ad-card-wrapper:hover {\n        box-shadow: 0 8px 25px rgba(0,0,0,0.08);\n        transform: translateY(-2px);\n    }\n    .qb-ad-image-col {\n        flex: 0 0 240px;\n        border-radius: 8px;\n        overflow: hidden;\n        position: relative;\n    }\n    .qb-ad-image-col img {\n        width: 100%;\n        height: 100%;\n        min-height: 150px;\n        object-fit: cover;\n        display: block;\n        margin: 0;\n        transition: transform 0.3s ease;\n    }\n    .qb-ad-card-wrapper:hover .qb-ad-image-col img {\n        transform: scale(1.03);\n    }\n    .qb-ad-info-col {\n        flex: 1;\n        display: flex;\n        flex-direction: column;\n        justify-content: center;\n        padding: 5px 0;\n    }\n    .qb-ad-info-col .qb-ad-title {\n        margin: 0 0 8px !important;\n        font-size: 22px !important;\n        line-height: 1.3 !important;\n        font-weight: 700 !important;\n    }\n    \/* Ghi \u0111\u00e8 m\u00e0u cam c\u1ee7a theme b\u1eb1ng ID m\u1ea1nh h\u01a1n v\u00e0 !important *\/\n    #content .qb-ad-card-wrapper .qb-ad-info-col .qb-ad-title a,\n    .article-inner .entry-content .qb-ad-card-wrapper .qb-ad-info-col .qb-ad-title a {\n        color: #1f2937 !important;\n        text-decoration: none !important;\n        border: none !important;\n        transition: color 0.2s ease;\n    }\n    #content .qb-ad-card-wrapper .qb-ad-info-col .qb-ad-title a:hover,\n    .article-inner .entry-content .qb-ad-card-wrapper .qb-ad-info-col .qb-ad-title a:hover {\n        color: #00A69C !important;\n    }\n    .qb-ad-stars {\n        color: #f59e0b;\n        font-size: 14px;\n        margin-bottom: 12px;\n        letter-spacing: 2px;\n    }\n    .qb-ad-features {\n        display: flex;\n        flex-wrap: wrap;\n        gap: 8px;\n        margin-top: auto;\n    }\n    .qb-ad-feature-tag {\n        background: #f3f4f6;\n        color: #4b5563;\n        font-size: 13px;\n        padding: 4px 10px;\n        border-radius: 4px;\n        font-weight: 500;\n    }\n    .qb-ad-action-col {\n        flex: 0 0 180px;\n        display: flex;\n        flex-direction: column;\n        align-items: center;\n        justify-content: center;\n        border-left: 1px dashed #e5e7eb;\n        padding-left: 20px;\n    }\n    .qb-ad-price-inline {\n        display: flex;\n        align-items: baseline;\n        gap: 8px;\n        margin-bottom: 12px;\n    }\n    .qb-ad-price-label {\n        font-size: 14px;\n        color: #6b7280;\n    }\n    .qb-ad-price-val {\n        font-size: 22px;\n        font-weight: 700;\n        color: #ef4444; \/* \u0110\u1ecf r\u1ef1c r\u1ee1 *\/\n        line-height: 1.1;\n    }\n    #content .qb-ad-card-wrapper .qb-ad-btn,\n    .article-inner .entry-content .qb-ad-card-wrapper .qb-ad-btn {\n        display: inline-block;\n        background: #00A69C !important;\n        color: #ffffff !important;\n        font-weight: 600;\n        font-size: 16px;\n        padding: 12px 0;\n        width: 100%;\n        text-align: center;\n        border-radius: 6px;\n        text-decoration: none !important;\n        transition: background 0.2s ease;\n    }\n    #content .qb-ad-card-wrapper .qb-ad-btn:hover,\n    .article-inner .entry-content .qb-ad-card-wrapper .qb-ad-btn:hover {\n        background: #008f86 !important;\n    }\n    @media (max-width: 768px) {\n        .qb-ad-card-wrapper {\n            flex-direction: column;\n            gap: 15px;\n            padding: 12px;\n        }\n        .qb-ad-image-col {\n            flex: 0 0 180px;\n            width: 100%;\n        }\n        .qb-ad-info-col {\n            padding: 0;\n        }\n        .qb-ad-action-col {\n            flex: 0 0 auto;\n            border-left: none;\n            border-top: 1px dashed #e5e7eb;\n            padding-left: 0;\n            padding-top: 15px;\n        }\n    }\n    <\/style>\n\n    <div class=\"qb-ad-card-wrapper\">\n        <div class=\"qb-ad-image-col\">\n            <a href=\"https:\/\/queenbus.com.vn\/en\/queen-bus-liability-policy\">\n                <img decoding=\"async\" src=\"https:\/\/queenbus.com.vn\/wp-content\/uploads\/2025\/02\/Xe-limousine-giuong-nam-32-giuong-Queen-Bus-tien-nghi-cao-cap-ghe-massage-wifi-mien-phi.png\" alt=\"H\u00e0 N\u1ed9i &#8211; Hu\u1ebf\">\n            <\/a>\n        <\/div>\n        \n        <div class=\"qb-ad-info-col\">\n            <h3 class=\"qb-ad-title\">\n                <a href=\"https:\/\/queenbus.com.vn\/en\/queen-bus-liability-policy\">Hanoi - Hue<\/a>\n            <\/h3>\n            <div class=\"qb-ad-stars\">\n                <i class=\"fa-solid fa-star\"><\/i>\n                <i class=\"fa-solid fa-star\"><\/i>\n                <i class=\"fa-solid fa-star\"><\/i>\n                <i class=\"fa-solid fa-star\"><\/i>\n                <i class=\"fa-solid fa-star\"><\/i>\n            <\/div>\n            <div class=\"qb-ad-price-inline\">\n                <span class=\"qb-ad-price-label\">Gi\u00e1 v\u00e9 ch\u1ec9 t\u1eeb:<\/span>\n                <span class=\"qb-ad-price-val\">600.000\u0111<\/span>\n            <\/div>\n            <div class=\"qb-ad-features\">\n                <span class=\"qb-ad-feature-tag\"><i class=\"fa-solid fa-bus\"><\/i> Xe ch\u1ea5t l\u01b0\u1ee3ng cao<\/span>\n                <span class=\"qb-ad-feature-tag\"><i class=\"fa-solid fa-ticket\"><\/i> V\u00e9 \u0111i\u1ec7n t\u1eed<\/span>\n            <\/div>\n        <\/div>\n\n        <div class=\"qb-ad-action-col\">\n            <a href=\"https:\/\/queenbus.com.vn\/en\/queen-bus-liability-policy\" class=\"qb-ad-btn\">\u0110\u1eb6T V\u00c9 NGAY<\/a>\n        <\/div>\n    <\/div>\n    <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 105%; color: #333333;\"><strong>You may be interested in:<\/strong><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/queenbus.com.vn\/en\/payment-instructions\/\">Instructions For Booking and Payment On Queen Bus Website<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/queenbus.com.vn\/en\/refund-exchange-policy-at-queen-bus\/\">Refund &amp; Exchange Policy for Sleeper Bus Tickets at Queen Bus<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/queenbus.com.vn\/en\/customer-privacy-security-policy\/\">Queen Bus Privacy &amp; Security Policy<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/queenbus.com.vn\/en\/queen-bus-customer-complaints-handling-policy\/\">Queen Bus Complaint Handling Policy<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/queenbus.com.vn\/en\/queen-bus-customer-baggage-policy\/\">Queen Bus Customer Baggage Policy<\/a><\/span><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>T\u1ea1i Queen Bus, ch\u00fang t\u00f4i cam k\u1ebft cung c\u1ea5p d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n ch\u1ea5t l\u01b0\u1ee3ng cao, \u0111\u1ea3m b\u1ea3o an to\u00e0n v\u00e0 s\u1ef1 ti\u1ec7n nghi cho h\u00e0nh kh\u00e1ch trong su\u1ed1t chuy\u1ebfn \u0111i. Tuy nhi\u00ean, \u0111\u1ec3 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i c\u1ee7a c\u1ea3 qu\u00fd kh\u00e1ch v\u00e0 Queen Bus, ch\u00fang t\u00f4i \u0111\u00e3 x\u00e2y d\u1ef1ng ch\u00ednh s\u00e1ch gi\u1edbi h\u1ea1n tr\u00e1ch [&#8230;]\n","protected":false},"author":3,"featured_media":2463,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[54,56],"tags":[],"class_list":["post-2516","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cac-chinh-sach","category-tieng-viet"],"acf":[],"_links":{"self":[{"href":"https:\/\/queenbus.com.vn\/en\/wp-json\/wp\/v2\/posts\/2516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/queenbus.com.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/queenbus.com.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/queenbus.com.vn\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/queenbus.com.vn\/en\/wp-json\/wp\/v2\/comments?post=2516"}],"version-history":[{"count":1,"href":"https:\/\/queenbus.com.vn\/en\/wp-json\/wp\/v2\/posts\/2516\/revisions"}],"predecessor-version":[{"id":12890,"href":"https:\/\/queenbus.com.vn\/en\/wp-json\/wp\/v2\/posts\/2516\/revisions\/12890"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/queenbus.com.vn\/en\/wp-json\/wp\/v2\/media\/2463"}],"wp:attachment":[{"href":"https:\/\/queenbus.com.vn\/en\/wp-json\/wp\/v2\/media?parent=2516"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/queenbus.com.vn\/en\/wp-json\/wp\/v2\/categories?post=2516"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/queenbus.com.vn\/en\/wp-json\/wp\/v2\/tags?post=2516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}