At Queen Bus, we are committed to providing high-quality transportation services, ensuring safety and comfort for passengers throughout the trip. However, to protect the interests of both customers and Queen Bus, we have established a liability limitation policy to clarify the rights and obligations of both parties during the use of the service. This policy also defines the scope of services, exemptions from liability and necessary conditions to ensure fairness in arising situations.
Queen Bus Liability
Queen Bus is committed to providing safe, high-quality transportation services and protecting the rights of passengers throughout the journey. We are responsible for the quality of service, passenger safety and compliance with the announced schedule. However, our liability is limited in certain cases.
- Service quality: Ensure that the vehicle is always in good condition, clean and fully equipped to serve passengers.
- Passenger Safety: Queen Bus drivers are fully certified, experienced and comply with safety regulations throughout the trip.
- Schedule: Queen Bus is committed to following the announced travel schedule, however, schedule changes may occur in the event of incidents or force majeure factors, such as bad weather, traffic incidents, or situations beyond our control.
Disclaimer
Although Queen Bus is committed to providing the best service, there are some cases that we are not responsible for:
- Natural incidents: In the event of natural disasters, earthquakes, storms, floods or other emergencies beyond our control, we are not responsible for schedule changes or trip cancellations.
- Passenger conduct: Queen Bus is not responsible for incidents arising from passenger conduct, such as non-compliance with safety regulations, causing disturbances or damaging vehicle property.
- Traffic Incidents: In the event that the vehicle encounters traffic congestion or unexpected incidents (such as accidents, technical problems), we will try to handle them promptly but are not responsible for delays arising from these factors.
- Objective schedule changes: If the trip is rescheduled or canceled due to factors beyond our control, we are not responsible for the inconvenience caused.
Passenger Responsibilities
assengers are responsible for complying with Queen Bus regulations and relevant legal regulations. Specifically:
- Provide accurate information: You need to provide accurate information when booking tickets, including full name, phone number and email. If inaccurate information leads to errors or damage, Queen Bus is not responsible.
- Comply with safety regulations: Passengers need to comply with safety regulations throughout the trip such as wearing seat belts and not disturbing other passengers.
- Personal Property Protection: Queen Bus is not responsible for any damage to passengers' personal property, including loss or damage to belongings during the journey.
Limitation of Liability for Damages
In the event of an incident occurring during the journey, Queen Bus will be responsible for the extent of direct damage arising during the provision of services. However, our liability will be limited to:
- Damage to health and life: Queen Bus will be responsible for any damage to the health or life of passengers due to the fault of the bus company or Queen Bus staff.
- Property damage: Queen Bus is not responsible for damage to passengers' property, unless there is a fault on our part in protecting passengers' property.
Limitation of Liability for Schedule
Queen Bus commits to promptly notify customers in case of schedule changes or trip cancellations. However, we are not responsible in the following cases:
- Delays due to external factors: Factors such as bad weather, traffic accidents, vehicle damage or force majeure factors may lead to delays or cancellations.
- Objective schedule changes: If there are schedule changes due to factors beyond our control, we will try to notify as soon as possible, but are not responsible for any inconvenience or loss incurred.
Conclusion
Queen Bus is committed to always providing quality services and ensuring the rights of customers. However, in cases of unexpected changes or unforeseen incidents, we hope that you understand and agree to this limited liability policy.
Nếu quý khách có bất kỳ câu hỏi nào về Chính Sách Giới Hạn Trách Nhiệm, vui lòng liên hệ với chúng tôi qua hotline, email, hoặc fan page để được giải đáp kịp thời. Chúng tôi luôn sẵn sàng hỗ trợ quý khách để mang lại trải nghiệm dịch vụ tốt nhất.
You may be interested in:
- Instructions For Booking and Payment On Queen Bus Website
- Refund & Exchange Policy for Sleeper Bus Tickets at Queen Bus
- Queen Bus Privacy & Security Policy
- Queen Bus Complaint Handling Policy
- Queen Bus Customer Baggage Policy
